Ken Rivest of Alaska would like to tell you about his new furniture:
We Absolutely LOVE IT (our new furniture). We couldn’t be happier. The packing job was impeccable. I would highly recommend you and your company to our friends and family. Excellent craftsmanship. Excellent customer service. Exceeded our expectations. Fantastic. Thank you, thank you, Thank you.
We got things set up throughout the house and they all look amazing. I am going to start saving $ for additional pieces.
It looks like we were successful with the Rivest family already, but there was more to do. Alaska shipping rates can reach far and wide, but then we noticed we had overcharged Ken. When we notified the Rivests by email and mailed a refund, Ken had this to say:
Thank you for being upfront and honest with the shipping charges. I understand how that goes sometimes and we are all thankful it went smooth.
It truly is a testament of the quality of your company, customer service to stand behind your word like that…
The products speak for themselves once you see them, feel them.. We love every piece… And we will definitely be calling again soon with another order.
Also we are having a dinner party tomorrow and our friends have all been asking and they too will see for themselves and I would expect calls from them as well.
It sounds like a lot more heirloom furniture will be going to Alaska soon.